One Metric


Managed IT Support

No matter the nature of your small-medium sized business, having a strong IT infrastructure is the key to business growth. But between security, compliance, monitoring and maintenance, backing up data, and making sure you have a disaster recovery plan in place, how are you supposed to find the time to focus on growing your business? Perhaps you have an in-house or outsourced IT team already, but you still spend most of your time worrying about the state of your IT.

You need more than break-fix and ad-hoc support. You need peace of mind and uninterrupted productivity. You need reliability and speed. You need One Metric!

With One Metric’s managed IT services, you will have confidence and peace of mind knowing that your business – and the data that keeps it alive – is safe around the clock. While the nature of your business is your strength, IT is ours. As a Managed Service Provider (MSP), we spend all day every day tackling our clients’ critical IT needs, from long-term disaster recovery strategies to crucial day-to-day support.

With the continual evolution of computer technologies and the increasing dependence businesses have on computers, it becomes essential to have reliable, professional IT support. This ensures your business continues to run smoothly with no foreseeable bumps in the road.

At One Metric, we take provide in the quality of support we provide and the customised IT solutions we offer all our businesses, from small, at-home clients to big national companies spread out all over Australia.

Our business is to get to know your IT environment inside and out. If an IT issue arises, we are able to appropriately and quickly respond to it, minimising any potential negative impact to your business.

With One Metric, you are not just a number in a crowd, but part of our IT family. We continually provide you with any updates concerning the progress of our IT solutions. Our Service Manager is always on hand for any questions, concerns, or comments you may have whenever you have them.

Are you currently spending more than your allotted budget on your current IT support? Consider our Monthly Remote Support Plan. It offers increased savings and discounts through the purchase of minimal Monthly Remote Support.

Whatever decision you select, have One Metric take care of all your IT support needs. Our professional team is fast, efficient, and reliable. We will provide your business with the IT solutions necessary to guarantee that your business is running smoothly and functioning in an optimal manner.

We offer IT support to the Newcastle, Maitland, the Hunter Valley and all surrounding regions.

Contact us to discuss our IT services and how our IT support can help you now and in the future.

Managed Services

  • Proactively monitor and maintain client’s IT infrastructure to prevent downtime
  • Increased business productivity and efficiency
  • Keep systems up-to-date and secure
  • Predictable costs

Cyber Security

  • Firewall | Secure remote VPN solutions

  • Managed Anti-virus | Anti-malware solutions

  • Anti-spam and email security

  • Data security and prevention of unauthorised access

  • Web security | Content filtering

Backup & Disaster Recovery

  • Firewall | Secure remote VPN solutions

  • Managed Anti-virus | Anti-malware solutions

  • Anti-spam and email security

  • Data security and prevention of unauthorised access

  • Web security | Content filtering

How can we help you?

Our all-inclusive managed IT services package includes:


Secure your IT environment with the right business processes, network access, and airtight authentication mechanisms.


At One Metric, we know that every business and industry must adhere to varying forms of compliance. Luckily for you, we know the ins and outs of all of them so we can ensure you meet your industry-specific digital security requirements.


Ensure your systems are always up-to-date while solving technical problems before they become bigger problems.


Always have secure extra copies of critical company data, apps, and software for rapid re-established access in emergencies.


Our experienced industry professionals are always at your disposal.


We’re humans serving humans, meaning you’re more than a number in a queue to us. You and your business are our #1 priority.

Frequently Asked Questions

For one fair, flat monthly fee, we as your Managed Service Provider will tackle your every IT need, every month. No hidden costs. No cryptic invoices. We leave no stone unturned and no service unaccounted for, proactively working to keep your systems running at peak performance. Less downtime makes more productivity, more security, more revenue and, of course, more sleep.

We offer managed IT support in the following areas;

  • Newcastle
  • Maitland
  • Port Stephens
  • Cessnock
  • Hunter Valley
  • Central Coast

There are many benefits to Managed IT Support…here are a few to start with;

  • User productivity
  • Expertise
  • Transparency & Control
  • Less downtime
  • Security and disaster recovery
  • Remote support
  • Economy of scale 
  • Predictable tax-deductible monthly expenditure

We tailor our packages to work with your organisation. We offer a service desk system, remote and on-site support, cloud infrastructure management and email support.