One Metric


Managed IT Support

Our managed IT services offer a range of benefits for businesses, helping them streamline their operations, enhance security, and stay competitive in the rapidly evolving digital landscape. Here are some key advantages of leveraging managed IT services:

  1. Proactive Problem Solving:
    Managed IT services focus on proactive monitoring and maintenance, detecting and addressing potential issues before they lead to downtime or disruptions. This approach minimizes the impact of technical problems on business operations.
  2. After Hours Support:
    With managed IT services, businesses have access to afterhours technical support. This ensures that any IT-related issues can be resolved quickly, even outside of regular working hours, minimizing downtime and maximizing productivity.
  3. Cost Savings:
    Managed IT services operate on a subscription-based model, which can lead to significant cost savings compared to maintaining an in-house IT department. There are no expenses related to hiring, training, or retaining IT staff, and businesses only pay for the services they actually use.
  4. Access to Expertise:
    Managed IT service providers are staffed with experts in various IT domains. This means businesses can tap into a wide range of specialized skills and knowledge without having to hire and manage a large in-house team.
  5. Enhanced Security:
    Cybersecurity threats are a constant concern for businesses. Managed IT services implement robust security measures, including firewalls, antivirus software, intrusion detection systems, and data encryption, to protect against potential breaches and data leaks.
  6. Scalability:
    As businesses grow, their IT needs can change rapidly. Managed IT services offer scalable solutions that can adapt to changing demands, whether it’s adding new users, expanding infrastructure, or integrating new technologies.
  7. Focus on Core Business:
    By outsourcing IT management to experts, businesses can focus on their core competencies and strategic initiatives, rather than getting bogged down in IT-related tasks.
  8. Strategic Planning:
    Managed IT service providers work collaboratively with businesses to develop long-term IT strategies aligned with their goals. This can involve implementing new technologies, optimizing processes, and planning for future growth.
  9. Regular Software Updates:
    Keeping software and applications up to date is crucial for security and performance. Managed IT services ensure that all systems and software are regularly updated with the latest patches and updates.
  10. Business Continuity and Disaster Recovery:
    Managed IT services often include robust backup and disaster recovery solutions. This ensures that in the event of data loss or a system failure, businesses can quickly restore their operations and minimize the impact on their bottom line.
  11. Adoption of Cloud Services:
    Many managed IT services providers are well-versed in cloud computing. They can help businesses transition to cloud-based solutions, which can provide greater flexibility, scalability, and accessibility.
  12. Compliance and Regulations:
    Some industries are subject to strict data protection regulations. Managed IT services can help businesses ensure they are compliant with relevant laws and regulations, avoiding potential legal and financial penalties.
  13. Predictable Budgeting:
    With a fixed monthly fee, managed IT services offer predictable budgeting. This helps businesses plan their finances more effectively without worrying about unexpected IT costs.

In the rapidly evolving landscape of technology, small to medium-sized businesses in Newcastle, face the challenge of staying ahead in the digital race while maintaining their core operations. This is where professional Managed IT Support steps in, offering a comprehensive solution to streamline operations, enhance security, and ensure seamless business continuity. If you’re seeking expert assistance to navigate the complex IT realm, look no further than our dedicated services that encompass Managed IT Support, Cloud Solutions, Cybersecurity, Backup, and Disaster Recovery.

Managed IT Support Newcastle: Empowering Businesses for Success

Why Managed IT Support Matters

In today’s interconnected world, IT forms the backbone of modern businesses. From communication and data management to process automation, nearly every aspect of operations relies on technology. However, managing IT infrastructure requires specialized skills, time, and resources. Small to medium-sized businesses often find it challenging to maintain an in-house IT team, which is where Managed IT Support comes into play. Our services cater specifically to businesses in Newcastle, NSW, Australia, helping them leverage the power of technology without the hassle.

Comprehensive Managed IT Support

Our team of experienced professionals understands the unique challenges faced by businesses in Newcastle. Our Managed IT Support services offer proactive monitoring, maintenance, and troubleshooting to ensure that your IT systems operate at peak efficiency. We provide 24/7 monitoring, identifying potential issues before they escalate into disruptive problems. With our swift response and resolution times, your business can enjoy uninterrupted operations and reduced downtime.

Seamless Cloud Solutions

The cloud has revolutionized the way businesses store, access, and share data. Our Cloud Services offer tailored solutions that fit your business needs. Whether you require data storage, application hosting, or collaborative tools, our experts will guide you through the process. By migrating to the cloud, you can enhance flexibility, scalability, and accessibility, giving your team the freedom to work from anywhere, at any time.

Robust Cybersecurity

In today’s digital landscape, cyber threats are a constant concern. The rise in cyberattacks targeting businesses of all sizes emphasizes the need for robust cybersecurity measures. Our comprehensive Cyber Security solutions encompass advanced threat detection, real-time monitoring, and proactive defense mechanisms. We work tirelessly to safeguard your sensitive data, customer information, and proprietary systems from unauthorized access and malicious attacks.

Reliable Backup and Disaster Recovery

Data loss can be catastrophic for any business. Our Backup and Disaster Recovery solutions ensure that your critical data is backed up securely and can be swiftly recovered in the event of an unforeseen disaster. Whether it’s hardware failure, human error, or a cybersecurity breach, our strategies minimize downtime and data loss, allowing your business to recover with minimal disruption.

Tailored Solutions for Newcastle Businesses

We understand that each business in Newcastle has unique IT requirements. That’s why our Managed IT Support services are not one-size-fits-all. We take the time to assess your existing infrastructure, understand your goals, and design a customized IT strategy that aligns with your business objectives. Our solutions are scalable, ensuring that as your business grows, your IT systems can seamlessly expand to accommodate your needs.

Benefits of Choosing Our Managed IT Support
  1. Expertise: Our team comprises skilled professionals with extensive experience in managing diverse IT environments. You can rely on our expertise to navigate the complexities of IT infrastructure.
  2. Cost-Effective: Maintaining an in-house IT team can be expensive. Our Managed IT Support offers a cost-effective alternative that provides top-notch service without the overhead costs.
  3. Focus on Core Business: Outsourcing your IT needs allows you to concentrate on what matters most – your core business operations. Leave the technical aspects to us while you drive growth.
  4. Enhanced Security: With the constant evolution of cyber threats, our cybersecurity measures keep your business safe from potential breaches, ensuring compliance and data integrity.
  5. Business Continuity: Our Backup and Disaster Recovery solutions safeguard your business against data loss, enabling swift recovery and minimal downtime in the face of disruptions.


In the dynamic business landscape of Newcastle, NSW, Australia, Managed IT Support plays a pivotal role in ensuring operational efficiency, security, and growth. Our tailored solutions empower small to medium-sized businesses to harness the power of technology without the stress and complexities. With a comprehensive range of services including Managed IT Support, Cloud Solutions, Cybersecurity, Backup, and Disaster Recovery, we are dedicated to supporting your business’s journey to success. Partner with us today and experience the transformative benefits of professional Managed IT Support tailored to the unique needs of Newcastle businesses.

Managed Services

  • Proactively monitor and maintain client’s IT infrastructure to prevent downtime
  • Increased business productivity and efficiency
  • Keep systems up-to-date and secure
  • Predictable costs

Cyber Security

  • Firewall | Secure remote VPN solutions

  • Managed Anti-virus | Anti-malware solutions

  • Anti-spam and email security

  • Data security and prevention of unauthorised access

  • Web security | Content filtering

Backup & Disaster Recovery

  • Firewall | Secure remote VPN solutions

  • Managed Anti-virus | Anti-malware solutions

  • Anti-spam and email security

  • Data security and prevention of unauthorised access

  • Web security | Content filtering

How can we help you?

Our all-inclusive managed IT services package includes:


Secure your IT environment with the right business processes, network access, and airtight authentication mechanisms.


At One Metric, we know that every business and industry must adhere to varying forms of compliance. Luckily for you, we know the ins and outs of all of them so we can ensure you meet your industry-specific digital security requirements.


Ensure your systems are always up-to-date while solving technical problems before they become bigger problems.


Always have secure extra copies of critical company data, apps, and software for rapid re-established access in emergencies.


Our experienced industry professionals are always at your disposal.


We’re humans serving humans, meaning you’re more than a number in a queue to us. You and your business are our #1 priority.

Frequently Asked Questions

For one fair, flat monthly fee, we as your Managed Service Provider will tackle your every IT need, every month. No hidden costs. No cryptic invoices. We leave no stone unturned and no service unaccounted for, proactively working to keep your systems running at peak performance. Less downtime makes more productivity, more security, more revenue and, of course, more sleep.

We offer managed IT support in the following areas;

  • Newcastle
  • Maitland
  • Port Stephens
  • Cessnock
  • Hunter Valley
  • Central Coast

There are many benefits to Managed IT Support…here are a few to start with;

  • User productivity
  • Expertise
  • Transparency & Control
  • Less downtime
  • Security and disaster recovery
  • Remote support
  • Economy of scale 
  • Predictable tax-deductible monthly expenditure

We tailor our packages to work with your organisation. We offer a service desk system, remote and on-site support, cloud infrastructure management and email support.